Reservation Cancellation Guidelines

1. Reservation Cancellation Requests

Guests may request cancellation of their accommodation arrangement by contacting BUKHARI HOTEL LTD using the contact details provided on this website.

Cancellation requests should include the guest name, reservation details and requested cancellation information to allow accurate processing.

2. Cancellation Timeframes

• More than 7 days before arrival: Cancellation requests may be reviewed according to the reservation conditions and applicable arrangements.
• Between 7 days and 48 hours before arrival: Requests are reviewed based on accommodation preparation status and availability arrangements.
• Less than 48 hours before arrival: Cancellation requests may be subject to the completed preparation arrangements connected with the reservation.

3. Change Of Reservation Dates

Guests who need to change their accommodation dates should contact us as soon as possible.

• Date change requests should normally be submitted at least 48 hours before arrival.
• New dates are arranged subject to accommodation availability.
• Updated reservation details are confirmed after review.

4. Cancellation Confirmation

Once a cancellation request has been reviewed, confirmation information will be sent using the contact details provided by the guest.

Guests should retain the cancellation confirmation information for their accommodation records.

5. Refund Processing Information

Where a refund applies according to the applicable reservation arrangements, processing will begin after the cancellation request has been confirmed.

• Refund reviews are normally completed within 5 business days after confirmation.
• Completed refunds are returned using the original transaction method used for the reservation.
• Processing times may vary depending on external processing schedules.

6. Non-Arrival Information

If a guest does not arrive on the scheduled arrival date and no prior contact has been received, the reservation will be reviewed according to the original accommodation arrangement.

Guests are encouraged to contact our team as soon as possible if their arrival plans change.

7. Guest Service Cancellation

Optional guest services, including laundry assistance and additional housekeeping support, may be cancelled by contacting the accommodation team.

• Requests received more than 24 hours before the scheduled service time can normally be adjusted.
• Requests received within 24 hours depend on service preparation status and availability.

8. Accommodation Availability Changes

In situations where accommodation arrangements require adjustment, BUKHARI HOTEL LTD will contact affected guests using the information provided during reservation.

Suitable arrangements will be discussed based on the circumstances and available options.

9. Contact Before Cancellation

Guests are encouraged to contact our team before submitting a cancellation request if they require assistance with reservation changes or available alternatives.

10. Policy Updates

This Cancellation Policy may be updated when accommodation procedures or service arrangements change.

Updated versions become effective immediately after publication on this website.