Comfortable Stay Guidelines

1. Arrival & Check-In Information

Guests should provide accurate reservation information before arrival to help us prepare the accommodation according to the requested stay details.

Arrival information and accommodation guidance are provided before the scheduled check-in time. Guests are encouraged to contact our team at least 24 hours before arrival if they require additional assistance.

2. Check-In & Check-Out Times

• Standard check-in is available from 3:00 PM on the arrival date.
• Standard check-out is required by 11:00 AM on the departure date.
• Requests for early arrival or later departure should be submitted at least 24 hours in advance and are subject to availability.

3. Accommodation Care

Guests are expected to treat rooms, apartments, furniture and provided facilities with reasonable care throughout their stay.

• Rooms should be kept in a clean and suitable condition.
• Furniture and supplied facilities should be used appropriately.
• Guests should report any maintenance requirements as soon as possible so suitable assistance can be arranged.

4. Guest Responsibility

Guests are responsible for ensuring that information provided during the reservation process is accurate and that all registered guests follow these accommodation guidelines.

Any changes to guest details should be communicated before arrival where possible.

5. Noise & Consideration For Others

Guests are requested to respect other visitors and maintain a suitable level of noise during their stay.

• Quiet hours are observed between 10:00 PM and 8:00 AM.
• Excessive noise that affects other guests should be avoided.
• Visitors should follow accommodation guidelines while using shared areas.

6. Visitors & Additional Guests

Only registered guests included in the reservation details may stay overnight within the accommodation.

Additional visitors should be communicated to the accommodation team before arrival and may be subject to availability considerations.

7. Smoking & Indoor Environment

To maintain a comfortable environment for all guests, indoor areas should be kept clean and suitable for future stays.

Guests should follow the accommodation-specific instructions provided during their stay.

8. Laundry & Additional Guest Services

Laundry assistance, housekeeping support and other optional guest services are available only for registered guests and depend on service availability during the stay.

• Service requests should be submitted during the stay.
• Availability is confirmed before arrangements are made.
• Completion times depend on the requested service and operational schedule.

9. Safety & Security Guidance

Guests should follow general accommodation safety guidance and use provided facilities responsibly.

• Accommodation access information should be kept private.
• Guests should ensure doors are properly secured when leaving rooms.
• Any concerns regarding accommodation facilities should be reported promptly.

10. Departure Condition

Before departure, guests should leave the accommodation in a reasonable condition and remove personal belongings.

Any lost property enquiries should be submitted within 14 days after departure so we can review available information.

11. Policy Updates

These House Rules may be updated when accommodation arrangements or guest service procedures change.

Updated versions become effective immediately when published on this website.