Accommodation Refund Guidelines

1. Refund Request Overview

Guests may request a refund review by contacting BUKHARI HOTEL LTD with relevant reservation details and supporting information.

Each request is reviewed according to the applicable reservation arrangements, service status and cancellation conditions.

2. Eligible Refund Situations

A refund review may apply in situations including:

• Approved cancellation requests submitted within the applicable timeframe.
• Reservation adjustments confirmed before accommodation preparation is completed.
• Confirmed service changes where applicable arrangements have not yet been completed.

3. Non-Refundable Situations

Refund eligibility may be affected when accommodation arrangements or additional services have already been completed.

• Completed accommodation stays.
• Services already provided during the guest stay.
• Requests submitted after the applicable cancellation period.

4. Refund Review Process

After receiving a refund request, BUKHARI HOTEL LTD reviews the reservation information and provides an outcome through the contact details supplied by the guest.

• Initial review is normally completed within 5 business days.
• Additional information may be requested if required.
• Guests receive confirmation once the review process is completed.

5. Refund Completion Time

Where a refund is approved, processing begins after confirmation of the refund arrangement.

• Refund processing is normally completed within 5 business days after approval.
• The final arrival time may vary depending on external processing schedules.
• Guests should retain refund confirmation information for their records.

6. Original Transaction Method

Approved refunds are returned using the original transaction method associated with the reservation.

Guests should ensure that the original account or transaction details remain available during the refund process.

7. Optional Guest Services Refunds

Optional guest services, including laundry assistance and additional housekeeping support, are reviewed separately from accommodation arrangements.

• Requests made before service preparation may be reviewed for adjustment.
• Completed services are generally not eligible for further adjustment.
• Guests receive confirmation regarding the outcome of each request.

8. Reservation Information Accuracy

Guests are responsible for ensuring that reservation details, communication information and requested service information are accurate when submitting requests.

9. Refund Communication

All refund-related communication is handled through the official contact details provided on this website.

Guests should provide sufficient information to allow accurate review and timely communication.

10. Policy Updates

This Refund Policy may be updated when accommodation procedures, service arrangements or customer support processes change.

Updated versions become effective immediately after publication on this website.