Accommodation Refund Guidelines
This Refund Policy explains how accommodation reservation refunds, cancellation requests and additional guest service adjustments are reviewed and managed by BUKHARI HOTEL LTD.
1. Refund Overview
Refund requests are reviewed individually based on the reservation details, cancellation timing and completion status of the relevant services.
Refund eligibility depends on the applicable reservation conditions, accommodation status and whether any arranged services have already been completed.
Approved refunds are processed according to the applicable cancellation terms and confirmed refund arrangements.
2. Eligible Refund Situations
A refund review may apply in the following situations:
- Cancellation requests submitted within the permitted cancellation period.
- Accommodation availability issues caused by circumstances within the company’s responsibility.
- Confirmed reservation changes where an approved refund arrangement has been agreed.
- Duplicate transactions or confirmed processing errors related to the same reservation.
3. Non-Refundable Situations
Refund eligibility may not apply in the following situations:
- Completed accommodation stays.
- Failure to arrive without prior notification (no-show).
- Cancellation requests submitted outside the permitted cancellation period.
- Guest services or additional arrangements that have already been completed.
- Departure before the scheduled checkout date after the stay has started.
4. Cancellation Time & Refund Rules
| Cancellation Time | Refund Condition |
|---|---|
| More than 7 days before arrival | Refund review available according to the confirmed reservation terms. |
| 7 days – 48 hours before arrival | Subject to reservation preparation status and applicable booking conditions. |
| Less than 48 hours before arrival | May be non-refundable depending on accommodation arrangements and reservation status. |
| No-show | Generally non-refundable unless otherwise confirmed. |
5. Refund Request Process
Guests requesting a refund should contact BUKHARI HOTEL LTD and provide the required reservation information for review.
The refund request process includes:
- Contact BUKHARI HOTEL LTD through the official contact details.
- Provide guest name and reservation reference information.
- Provide contact details and reason for the request.
- Allow the refund eligibility review to be completed.
- Receive confirmation of the review result.
6. Refund Processing Time
Approved refunds are normally initiated within 5 business days after the refund decision has been confirmed.
The time required for funds to appear in the guest’s account may vary depending on the original payment provider, financial institution or external processing procedures.
7. Refund Method
Approved refunds are returned using the original payment method used for the reservation where applicable.
Guests should ensure that the original account or payment method remains available during the refund process.
8. Guest Services Refunds
Additional guest services, including laundry assistance, housekeeping support and linen replacement arrangements, are reviewed separately from accommodation reservations.
- Requests submitted before service arrangement may be reviewed for adjustment.
- Completed services are generally not eligible for refund review.
- Service availability and completion status are considered during the review process.
9. Reservation Changes
Guests requesting changes to arrival dates, departure dates or accommodation arrangements should contact BUKHARI HOTEL LTD as early as possible.
- Date changes depend on accommodation availability.
- New reservation dates require confirmation before arrangements are updated.
- Differences in accommodation rates may apply depending on the selected dates and availability.
10. Contact Information
BUKHARI HOTEL LTD
18-20 Dean Street,
Blackpool,
England,
FY4 1AU
Telephone:
+44 121 811 5021
Email:
booking@bukhariapartment.co.uk