Your Information & Privacy

1. Information We Collect

We collect information that is required to provide accommodation services and respond to guest requests. This may include your name, contact details, reservation information, preferred stay dates and communication details provided through our website or enquiry channels.

Information is collected only when required for arranging your stay, providing guest assistance and maintaining accurate service records.

2. How We Use Your Information

Personal information may be used for the following purposes:

• Managing accommodation enquiries and reservation requests.
• Providing arrival information and guest communication.
• Arranging available guest services such as laundry assistance or housekeeping support.
• Improving accommodation quality and website experience.
• Maintaining internal service records.

3. Guest Communication

When you contact BUKHARI HOTEL LTD, we may use the provided contact information to send relevant information regarding your enquiry, accommodation details, arrival instructions or requested service updates.

Communication related to a confirmed stay may continue until the completion of the accommodation period and any related service follow-up within 30 days after departure.

4. Information Storage Period

Guest information connected with accommodation arrangements is normally retained for up to 24 months after the completion of the stay or final communication date.

After this period, information that is no longer required for service records will be reviewed and removed where appropriate.

5. Information Protection

We apply reasonable organisational and technical measures to help protect personal information and maintain appropriate access controls.

Access to guest information is limited to authorised personnel who require the information for providing accommodation services and support.

6. Website Information

Our website may collect basic technical information such as browser type, device information and general website usage data to help maintain website performance and improve user experience.

This information does not identify individual visitors unless details are voluntarily provided through enquiry forms or communication requests.

7. Cookies

Cookies may be used to support website functionality, remember user preferences and help us understand general website performance.

Visitors can manage cookie preferences through their browser settings at any time.

8. Third-Party Services

We may use trusted service providers that support website operation, communication and accommodation management processes.

These providers are expected to handle information only for the intended service purpose and according to applicable privacy requirements.

9. Guest Information Requests

Guests may contact us regarding their personal information or request clarification about how information is handled.

Requests are reviewed and responded to within 30 days after receiving sufficient details to process the request.

10. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our services, website operation or information handling practices.

Updated versions become effective immediately when published on this website.